Trigger Events
Incident Events
helix:incident_created
This event is triggered when a new incident is created in Helix, as soon as the incident has been assigned a reference number and is available for dispatch.
Parameters
Parameter Name | Description |
|---|---|
incident | A full API |
helix:incident_updated
This event is triggered when an incident is updated in Helix, either by a dispatcher or by an external system.
Parameters
Parameter Name | Description |
|---|---|
diff | The difference between the old and new incident objects. |
incident | The full API |
helix:incident_deleted
This event is triggered when an incident is deleted entirely from Helix. Note that this is a relatively rare occurrence, and it is more likely that an incident will be disposed (helix:incident_disposed) rather than deleted.
While an incident parameter is provided, it provides the data of the incident before it was deleted, and the incident will be inaccessible after this event is triggered as it is no longer stored in the database.
Parameters
Parameter Name | Description |
|---|---|
incident | A full API |